Share Post

Photo: Renato Pozzi

Positioning in the Wearable Device Market

A case study for effective positioning in target markets.

From Apple watches to Fitbit to 3D glasses, the wearable device market is trending upward and both business and investors can expect continued growth. While once again Apple asserts its dominance, smart marketing and positioning can protect previous market leaders like Fitbit from being swallowed by larger tech. 


Here you will learn how effective positioning can prime your company to achieve greater marketing success. Fitbit and the wearable market will serve as an interesting example of how positioning can narrowing the competition for increased growth and market shares.  


Effective position includes a thorough market analysis. You will look at the current trends as well as its projections for the future. In this case of wearable devices, we will show you how analyze market shares, market segments, target markets, and ability to predict customer needs and value, as well as the competitive advantages of various competitors. You will also want to locate key market players and how possible future trends will affect these players and the market as a whole. 


By the end of this analysis, Fitbit’s place in the wearable market will be clear, as well the positions of key players within the market. And we will discover possible future trends and how they will affect these key competitors. 

Characteristics of the Wearable Device Market

The wearable device market includes smart watches and fitness trackers, as well as smart glasses, smart clothing, etc. This market includes more than 325 million wearable devices worldwide. Within the wearable device market, smart watches are estimated to be 52% of the global market share, while all types of wrist-worn devices account for 90% of wearable products shipped in 2015.


The wearable device market is a fast growing sector, with estimates stating as much as 33.7 billion in revenue opportunity globally in 2018, and a predicted 51 billion in global revenue by 2022. In terms of market segmentation, within behavioral segmentation and demographic segmentation, various smart watches or fitness trackers capture the various segments of the target market most effectively.

Smart Watches

Key features of smartwatches include health trackers, as well as email, text, accessing maps, and internet search capabilities. This segment of the market focuses on a complete lifestyle accessory. The increasing interest in smart watches and mobile devices reflects both consumer trends towards more mobile devices and increased concern over health and fitness issues. For example, statistics show that over 25% of US consumers said they used a fitness app on their smart phone. And in addition, in 2014, consumers spent over $200 billion on health and fitness services.


As technology continues to develop, smart watches and fitness trackers are endowed with more accurate sensors, allowing for detection and measurement of a wider range of movements and types of activity without special individual programming. In addition to step and distance trackers, total workout timers, and heart rate monitors, smart watches and fitness trackers can measure step length, overall health, and activities such as as cycling, swimming, or aerobics.


The competition in the wearable device market combines providing maximum features, services, and app compatibility, along with fashion design and aesthetic. Competitors have positioned themselves to target specific segments of the market. These competitors try to avoid direct competition, while more effectively reaching a target market.  

Fitbit's Position in the Market

FitBit has several competitive advantages, including established market presence, lower price point, premium subscription services for customer retention and an integrated wellness platform.


Fitbit has maintained a high market share, reaching 76% in 2015 when the company went public. Their established brand presence and high market share means that they have strong brand recognition and successful targeting of several market segments.


One key reason for this is the price point significantly below the main competitors, Apple Watch or Samsung Gear, opening a larger market share.  Fitbit also have the advantage of retaining and growing its market share through a Premium subscription service. Priced at $49.99 per year, Fitbit has the potential to tap into its existing customer base, making annual re-sales with a small amount of advertising and follow up, and without further developing the watch itself. This leads to increased annual revenue with minimal additional expense.


From the marketing perspective, the integrated wellness platform has an even greater value than automatic re-sales. This software offers greater flexibility and customization for committed clients, allowing Fitbit to simulate one-to-one marketing and thereby more effectively monitor and meet the values, attitudes, and lifestyle of their target market.


Fitbit’s awareness of consumer’s need for both fashion and practicality is addressed in the flexible/convertible design done in collaboration with Tory Burch designs. These watch and pendant fashion upgrades speak to an upscale clientele while still keeping the price point at a level that reaches a large target market, therefore delivering greater value to customers.


Finally, corporate wellness contracts with companies like Amazon, Time Warner Bank of America, and BP are opening new dimensions in the market sector by catering to corporate America's need for increased health and wellness. 

Competitors in the Wearable Market

Further opportunities for growth are seen in an analysis of key competitors. Table one summarizes the strengths and weakness of each competitor and their target market segment. Inherent in these strengths and weaknesses are opportunities and threats, so Table One gives a clear picture of the smart watch and fitness tracker wearable market and the positioning of competitors.


Table One – Competitors of Fitbit in the Smart Watch Wearable Market

Brand

Strengths

Weaknesses

Fitbit

Garmin

High tech smart watch for serious athletes that includes GPS features, lap tracking, average pace, etc.

Often large and bulky; does not look nice with “normal” clothing.

High price point.

Apple

The gold standard as a high-end technology brand. Name recognition of Apple. Wide Range of apps available including sync with iPhone, internet search, text, email, and fitness trackers. Will sync with a variety of available apps.

Monitors not as sensitive to notice various types of activity. Not as specialized as a fitness tracker and therefore more difficult to use for anything but walking or running.

Samsung Gear Series

Main competitor of Apple with a similar product offering: Wide Range of apps available including sync with Samsung and android phones, internet search, text, email, and fitness trackers. Will sync with a variety of available apps.

Monitors not as sensitive to notice various types of activity. Not as specialized as a fitness tracker and therefore more difficult to use for anything but walking or running.

Mi Band by Xiaomi

Capturing the large, and increasingly affluent, Chinese market. Rose to capture 25% of market share and then only 2.8% behind Apple after Apple smart watch launch. Low price, only $20.

Not as well known outside of China, offering is not on par with Fitbit or apple watch. Only most basic activity tracking.

Fossil Watch

Aquired Misfit and plans to continue to offer those products, while incorporating the Misfit technology into more fashionable watches. First a fashion brand making watches; now entering the smart watch arena.

Inexperienced in smart watch technology; new to the market with a small market share.

Withings

Luxury French and Swiss watches with some fitness tracker/ smart watch features included. Primarily marketing to those who want a good quality watch with high quality/elegant design. Slogan, “French design, Swiss made”

Motorola

Good for those who are already brand loyal.

Very small market share; less popular brand overall. Less advanced technology.

LG

Good for those who are already brand loyal.

Very small market share. Less of a following. Less popular brand overall. Less advanced technology.

Nike

Known for being on the best in the fitness industry; offers the Nike+ app which synchronizes with most smart watches and phones

Stopped offering a distinctive smart watch or fitness tracker.

Jawbone

Small but significant market share at 4-6%. Simplicity. Designed for those primarily interested in fitness tracking. Marketed itself to be worn with other fitness trackers as a “life style devise”

Screen-less. Marketed itself to be worn with other fitness trackers. Shrinking market shares and increasing employee layoffs. 


Table Analysis 

From this table it is clear that Apple and Samsung both have brand recognition and a large following, and specifically market the watch as a lifestyle device that includes fitness tracking as just one feature. Their target market is focused on specific segments of the market that are more affluent and concerned with appearance. Their expanded offering of email, phone, text, and internet capability are usually their strongest selling features. 


By contrast, Jawbone is a more bare-bones fitness tracker, but is losing its following and utility. Jawbone’s target market segment is more specifically for fitness enthusiasts and athletes.


One challenge area all fitness trackers face is retaining clientele, as there is a tendency to stop using the products once a fitness routine is established. To combat this, smart watch makers offer other features and promote themselves as lifestyle brands. Apple and Samsung have email, text, internet, GPS, and voice message capabilities. Fitbit has the Tory Burch watch and pendant options, and Withings and Fossil promote themselves as first high-quality fashionable watchmakers with secondary fitness features, thereby positioning themselves for a different clientele.


The lack of use decline for fitness trackers is particularly a problem for Jawbone and Mi Band, as they are more basic fitness trackers, positioning for fitness use specifically. Mi Band addresses this issue by setting such a low price point as to make a nearly automatic sale with new customers, while Jawbone is suffering more in loss of market share due to this issue.


All competitors have a unique market advantage, focusing more on the lifestyle, tech-savvy side of the market, or more exclusively on fitness features. Each one tries to capture a different market segment, while generating enough value in the attitudes and lifestyle (VALS) of the market segments to expand their market share.


Fitbit attempts to blend these two positions with the Tory Burch convertible options, but does face considerable competition from both low-end brands like Mi Band and high-end brands like Apple and Samsung. Being a mid-range product, Fitbit is positioned in the middle of a perceptual map, with neither the very lower price point nor the best technological features. The one area that fitbit does excel is in movement sensors, and therefore fits within the niche position of a high-end fitness tracker, something neither the Apple/Samsung end of the spectrum, nor the Mi Band end of the spectrum manage to fully achieve. 

Emerging Competitors

As the smart watch, fitness tracker, and wearable market is approaching 30 billion globally, there are many brands entering the market and quickly rising in popularity. They often offer similar features and often deliver greater value often at a lower price point. The competitors mentioned below are getting wide-spread coverage as having the features consumers want at an excellent price point. With this, they have the potential to move in and capture a greater proportion of the market share.


First, based on the ranking on Techradar, other possible competitors include Moov, now rated on Techradar as their favorite fitness tracker. It has a $9.99 price point available on amazon.com. Clearly this tracker could capture the very low-end market share and appeal to the largest portion of the population for a basic fitness tracker.

The Huawei Band 2 Pro is another fitness tracker with a lower price point and similar features to the Fitbit, including GPS, heart rate monitor and activity tracking. It is ranked as the 4th best fitness tracker on techradar.com. Available for $67.63 on amazon, this tracker, if it performs as well in user compatibility could provide serious competition for Fitbit.


The Tom Tom Spark 3 is another competitor. It has the advantage of reputation for GPS features, includes incorporated music features. Although the price point is higher than the previous two devices mentioned, at $198 on amazon.com, it could still capture a large market share and may be a more direct competitor of Fitbit.


The Polar M430 focuses on being a high quality running watch with all-around fitness capabilities and trackers. Its price point is $179. Finally, the Amazfit Bip hits the lower price market at $64.99 and features a screen, GPS, heart rate and activity tracker, android and apple compatibility and medium-length battery life of one month.


All these trackers, due to high customer satisfaction and a business model driven by appealing to the attitudes and lifestyle of the customer while delivering greatest value, have the potential to grow in market share and compete with Fitbit in coming years.

Market Positioning

Based on this analysis, the logical conclusion is that there are at least four distinct market segments or market shares to be captured, until one wearable manages to deliver in all areas. Different brands and offerings are best capturing each of these distinct market segments, creating a perceptual map of the wearable market as follows: 


1. The high-end, lifestyle watch which focuses primarily on business/personal features like email, text, phone, with fitness features as secondary benefits.


This is currently best captured by Apple Watch and Samsung Gear. They have very similar features, large followings, and have started to be seen as a status symbol. They can approach growth by improving their fitness sensors, fitness integration, and fitness features while building on their smart phone integration and overall technology. They are also beginning to expand by offering other features such as apps for travel, school, and work. 


2. The high-end fitness tracker that has the best quality motion sensors and a small and/or attractive enough casing to be worn all the time. This watch may or may not feature additional elements like email and text mentioned above.


The key players in this category include Fitbit, Garmin, Polar, and Tom Tom. Fitbit currently has a good balance of price and features, but growth and competitive advantage will come through better technology and activity sensors, more attractive and fashionable appearance, better app integration and flexibility of user interface, and enhanced features in the direction of email/text/phone integration. In addition, micro targeting and further behavioral and psychological segmentation will give possibilities for expansion in the market.


3. The high end watch, that happens to have basic fitness features.


This market share has Withings and Fossil as the primary competitors, with Withings approaching a higher-end market. Growth in this area will come through better fitness sensors and heart rate tracker applications, better app compatibility, and better features in the direction of Apple Watch or Samsung, while still maintaining their core ethos. 


4. The low-price point fitness tracker that can reach the largest audience with a, “why not buy it at that price?” approach. This category is marketing towards the increasing health-conscious behavior of the population and focused on the largest reach.


This market share is currently captured by Mi Band, by Xiaomi. Growth in this area will include improved fitness features and app integration, while maintaining or even reducing its price point. Further micro targeting within the Mi Brand band, can also reach larger market segments by targeting women, older people, children, etc. A key competitor in this market segment is also Moov.


Conclusion 

In conclusion, Fitbit has maintained a significant market share for its fitness-specific offerings and ability to reach into other areas such as fashion and corporate fitness. But as different offering such as Apple and Samsung have moved into the arena, Fitbit has predictably dropped to about 25% market share. This is reflective of the four distinct segments of the market and the increasing competition for positioning within the smart watch/fitness tracker market.


The various positions with the market is due to the variety of smart watches and fitness trackers with distinct features that will appeal to a distinct sub-section of the market. While evolving its wellness features, Fitbit is best positioned to continuously adapt to consumers needs, thereby capturing a greater market share. 


This case study of Fitbit serves as an example of how one company is positioned with the information to adapt, thereby reaching more segments of the market and achieving the largest market share. Successful marketing is in delivering maximum value to the consumer, where the customer’s needs are automatically anticipated and the product is seamlessly integrated in the consumer’s lives.


Subscribe to Alison Plaut

Want to have Alison Plaut's latest posts delivered to your inbox?